Merchants employing Salesforce Commerce Cloud now have the opportunity to provide their customers with a simplified pickup and delivery experience through Walmart’s cutting-edge store fulfillment technologies and on-demand local services.
Walmart and Salesforce have recently partnered up to help retailers leverage the same innovative and advanced technologies used by Walmart in their pickup and delivery experiences. Through this collaboration, retailers can access Store Assist, an app developed by Walmart Commerce Technologies that helps optimize in-store fulfillment. It increases picking accuracy, speed, and efficiency while providing a seamless handoff between employees, customers, and third-party delivery drivers.
In addition, Walmart GoLocal has enabled smaller retailers to use a white-label, delivery-as-a-service technology that provides customers with an easy and frictionless experience. The Senior Vice President of Technology Strategy & Commercialization at Walmart Global Technology, Anshu Bhardwaj, said, “Retailers can now leverage the same technology that we use to fulfill 830 million orders across 4,700 stores”. Rob Garf from Salesforce added to this, claiming, “Shoppers expect brands to deliver highly connected experiences across both physical and digital touchpoints – 1 in 5 online orders were picked up from stores over the weekend before Christmas”.
With the collaboration between Walmart and Salesforce, retailers can now offer their customers buy online pickup in-store (BOPIS) options through Store Assist. This way, customers get access to the products they want quickly and efficiently without waiting for delivery services or dealing with shipping costs. Furthermore, with GoLocal local deliveries are made easier than ever, as it allows customers to rely on same-day delivery under a white-label experience kept within their brand name.
Salesforce Commerce Cloud & Order Management also allows retailers to efficiently manage customer omnichannel experiences across one platform while leveraging AI & real-time data to give them more personalized experiences. As Harsit Patel mentioned, “Retailers are always looking for ways to improve cost efficiency while meeting customer needs no matter where they shop from,” making this technology even more beneficial for those businesses who take advantage of it.
In conclusion, the partnership between two giants like Walmart & Salesforce will revolutionize localized commerce experiences for all types of businesses by allowing them to access advanced technologies that could otherwise be inaccessible due to budgeting constraints or lack of knowledge when it comes down to IT solutions & services. In addition, Salesforce Commerce Cloud & Order Management also allows for seamless omnichannel experiences that customers can enjoy as they shop from their favorite stores.