Walmart, a top retailer in the US, is taking big steps to use artificial intelligence (AI) that creates new content to transform how we shop in their stores and online. They’re working on a project that’ll make shopping smooth and consistent, thanks to cutting-edge AI.
Partnership with Microsoft and OpenAI
Walmart is changing the game by teaming up with Microsoft. They’re using Microsoft Azure’s artificial intelligence tech together with Walmart’s own AI. They went public with this plan at CES, showing that Walmart is all in on using advanced tech.
Enhancing Customer Experience with AI-Powered Search
Walmart is about to roll out a new AI-driven search feature that gets what shoppers are looking for and provides a tailored browsing experience. This tool combines Microsoft’s AI technology with Walmart’s customer data to let people find products for particular situations or occasions, instead of the usual way of searching by brand or product names. For example, if someone types in “a football watch party” or “unicorn-themed party supplies,” they’ll get back a list of items that fit the bill. At first, this handy option will be just for folks using iOS, but it’s expected to hit Walmart’s website and the Android app later this year.
AI-Driven Product Replenishment and Delivery Services
Walmart is also introducing the ‘InHome Replenishment’ service, a subscription-based offering that automates the reordering of frequently purchased items. This AI-aided replenishment service, part of Walmart’s InHome delivery option, is designed to learn customers’ purchase patterns and restock essentials at the perfect cadence.
- InHome Replenishment: Automates shopping baskets, sending replacement items and adjusting orders based on consumer behavior. Available for a $20 monthly InHome membership.
- Expanded Drone Delivery: Set to cover 1.8 million households in Dallas Fort Worth, offering delivery for 90,000 items from Walmart Supercenters.
Tools and Technologies for Store Workers
Walmart’s AI strategy extends to its workforce, with tools like ‘My Assistant’ for non-store employees and ‘Ask Sam’ for store floor workers. These tools aim to enhance employee efficiency and improve customer service.
AI and Computer Vision in Sam’s Club Stores
Walmart is testing a new service to make shopping smoother using AI and computer vision at Sam’s Club. The goal is to get rid of the need for workers to check receipts, which usually bothers customers. Right now, it’s in 10 stores, but they want to roll it out to around 600 clubs by the end of the year.
Walmart’s Position in the AI Race
Walmart’s leap into AI-powered shopping places it as a direct rival to big names such as Amazon. With AI in different parts of its operations, Walmart is improving how customers shop and presenting itself as an innovator and tech-savvy company.
Walmart’s AI Strategy: A Holistic Approach
Walmart’s approach to AI isn’t just about rolling out new tech. They aim to build an entire shopping world that feels complete. Their strategy moves slowly, focusing on ironing out the kinks that both customers and employees face. That way, Walmart hopes to spark excitement and confidence in AI tools for everyone involved.
- Custom Tailored Shopping: Take Walmart’s AI search feature, for instance. It’s designed to let you find whatever you need for any specific occasion – think finding all the goodies for a Super Bowl bash – in one seamless search.
- Cutting-Edge Tools for Staff: The company has also introduced cool tools like ‘My Assistant’ and ‘Ask Sam’ to give their staff a helping hand. These gizmos have spread to Walmart workers across 11 countries, showcasing their dedication to folks working under the Walmart umbrella worldwide.
In 2024, Walmart has leaned into using AI a lot, and it’s making a big change in the shopping world. They’re all about figuring out what shoppers want quickly and using high-tech stuff to make buying things smooth and easy. Walmart is kinda creating a new bar for what shopping should be like. They’ve mixed making things easy for the customer with smart tech to paint a picture of a future where buying stuff is tailored to you, doesn’t waste your time, and fits right into your daily routine. Click here for Walmart’s official announcement.